:: Online Customers Rights

No matter where you purchase goods: in a normal department store or in an online shop, you are a customer, who has some certain rights. When shopping in the Internet your rights are as follows:

• First of all you have the right to get clear and comprehensible information on goods you are going to purchase
• The buyer has the right to receive satisfactory quality products. They must match the description given on the site
• The shopper has the right to cancel his or her order during seven days of cooling period
• The customer has the right to be protected against identity theft
• You have the right to full refund if the product you ordered has not been provided by the set date. If the date was not set, than the product you ordered must be provided within 30 days or completely refunded.

The rights mentioned below seem to be natural and evident, however some of them require comments and explanation.

As you see you have a seven day cooling off period during which you can cancel your order. Actually, each trader states its own conditions for order cancel. Anyway, the web site must let you know about these conditions and procedures.

The consumer has the right to return a faulty product or a product of unsatisfactory quality. As well you can return a product which is not up to its description, if you received an extra item or if you received a completely different product. However, there are some products which cannot be returned, these usually are:

You might wonder whether you will have to pay for returning an item. Yes you will have to pay a little charge to cover credit card transaction fees or costs of delivery which might include postage or the cost of a van collection. In case you cancel an order all money must be returned within 30 days after cancellation.

We hope that easy and convenient online shopping will bring you only pleasure and good emotions! Go shopping, buy products you need and enjoy their quality!